| Customers |
- E-commerce / New service merchandise design and development
- Application of recycled packaging materials
- Products & Services Responsibility
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- Customer Service Quality Process Meeting (monthly)
- Customer briefings, new service online seminars, market survey, visit, and customer interviews (occasionally)
- Propose market quality feedback and promote service quality refinement.
- New service commodity demand surveys and service quality function deployment (occasionally)
- Quality Trends surveys (occasionally)
- Assist customers to improve service procedure and tally technical problems (occasionally).
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- Held 12 problem-free quality procedure improvement meetings: 2 meetings (customer briefings and new service online seminars), market survey, visit, and customer interviews (12 meetings)
- Propose market quality feedback and promote service quality refinement (12 meetings)
- Help customers improve service procedure and tally technical problems (2 meetings).
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| Shareholders and investors |
- Financial Performance
- Dividend Policy
- Business Operations
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- Last month sales turnover, related party transactions, and financial information published in MOPS (Monthly)
- Financial report published in MOPS (Quarterly)
- Convene a general shareholders’ meeting with the participation of shareholders to vote and issue the annual report of shareholders’ meeting (Annually).
- Material information published in MOPS (Occasionally)
- The establishment of investor contact window: c230759@e-can.com.tw
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- The shareholding of the shareholders and their proxy attending the 2022 meeting accounted for 61.93% of the total number of shares issued.
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| Employees |
- Labor Relations
- Employee benefits and salaries
- Recruitment and retention
- Occupational safety and health
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- The establishment of reporting channels:
- TFraud and breach of ethics reporting mailbox: hr01@e-can.com.tw (This E-mail will be forwarded to the Human Resources Department, Audit Team, and Regulatory Officer).
- Written complaint: The staff may have a complaint filed by postal mail or by forwarding it to the Human Resources Officer.
- Morning meeting: 1 meeting per day (the advocacy subject is defined weekly)
- Monthly meeting: 1 meeting per month
- Labor conference: 1 meeting every quarter
- Employee Welfare Committee: 1 meeting every quarter
- Occupational Safety and Health meeting: 1 meeting every quarter
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- Provide subsidies for weddings, funerals, festivals, and celebrations, birthday gifts, employee gathering and meals allowance, and three festivals (Chinese New Year, Dragon Boat Festival, and August Moon Festival) gifts.
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| Government agencies |
Site Compliance
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- Policies and regulations seminars, forums, public hearings, training courses, and informal visits (occasionally)
- Participate in the seminars, forums, and assessments organized by the competent authority (occasionally)
- Arrange investors related activities with the competent authority (occasionally).
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- Attend the meeting held by the Harbor and Marine Technology Center, I.O.T., M.O.T.C.
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| Media reporter |
- Corporate governance
- Changes in market trends
- Major news issue / policy process
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- Press releases (occasionally)
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- Press release – 30 publications
- Description of the company’s marketing activities
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- Telephone interviews (occasionally)
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- Investigation on external factors and responses
- Arranged professional media to interview the company regarding the disclosure of important information (1 interview)
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| Contractor’s personnel |
- Occupational Safety and Health
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- Contracts
- Contractor work safety meetings, contractor environment safety and health, and contractor safety and health committee (quarterly)
- Cooperation organization and outsourced management meeting (annually)
- Contractor agreement (signed every other year)
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- Communicate and propagandize at the Contractor’s Health and Safety Committee monthly meeting and regular coordination meeting.
- Confirm the amendments to the safety and health contract and convene cooperation organization meetings.
- Communicate and propagandize work safety and contractor management related matters.
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